Cancellations and Refunds Policy

1. Cancellation Policy

1.1 How to Cancel

You may cancel your subscription at any time through:

• Account Dashboard: Navigate to Settings → Subscription → Cancel Subscription
• Email Request: Send cancellation request to [email protected]
• Contact Form: Submit request via our Contact Us page

1.2 When Cancellation Takes Effect

Your cancellation will be processed as follows:

• Immediate confirmation of cancellation request
• Service continues until the end of your current billing period
• No charges after your current subscription expires
• Access to your account data for 30 days post-cancellation

2. Refund Policy

2.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for first-time subscribers:

• Available for Pro, Max, and Ultra plans
• Full refund if requested within 14 days of initial purchase
• No questions asked
• One-time offer per customer

2.2 Refund Eligibility

Scenario	Eligible for Refund	Refund Amount
First purchase within 14 days	✅ Yes	100% full refund
Renewal charges	⚠️ Case-by-case	Prorated refund possible
Service downtime > 48 hours	✅ Yes	Prorated refund
Duplicate/erroneous charges	✅ Yes	100% full refund
Cancelled after 14 days	❌ No	Service continues to end of period
Violation of Terms of Service	❌ No	No refund

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email [email protected] with subject "Refund Request"
2. Include Information:
   • Your account email address
   • Order/transaction ID
   • Reason for refund (optional but helpful)
   • Payment method used
3. Wait for Confirmation: We'll review and respond within 24-48 hours
4. Refund Processing: Approved refunds processed within 5-10 business days

4. Refund Processing Timeline

4.1 Processing Time

• Review: 24-48 hours to review request
• Approval: Instant approval for eligible requests
• Razorpay Processing: 5-7 business days
• Bank/Card Credit: Additional 3-5 business days (depending on your bank)

4.2 Refund Method

Refunds are issued to the original payment method:

• Credit/debit card refunds appear as a credit on your statement
• UPI/Net Banking refunds return to the source account
• Wallet refunds credit back to the original wallet

5. Special Circumstances

5.1 Service Disruptions

If our service experiences significant downtime:

• > 24 hours: Automatic service credit
• > 48 hours: Prorated refund or full month credit
• > 72 hours: Full month refund at your request

5.2 Account Errors

If we make a billing error:

• Immediate full refund of erroneous charges
• Investigation and correction of account issues
• Additional service credit as goodwill gesture

6. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Cancellations after the 14-day guarantee period
• Change of mind after 14 days
• Failure to use the service
• Account suspension due to Terms of Service violations
• Voluntary account deletion
• Third-party service issues (e.g., Google API changes)

7. Plan Upgrades and Downgrades

7.1 Upgrading Plans

• Charge the difference in price immediately
• Reset billing cycle to 30 days from upgrade date
• Immediate access to upgraded features

7.2 Downgrading Plans

• Downgrade takes effect at end of current billing period
• No prorated refund for unused portion
• Continue enjoying current plan features until period ends
• Lower tier pricing applies to next billing cycle

8. Chargebacks and Disputes

If you initiate a chargeback:

• Your account will be immediately suspended
• We will provide transaction evidence to your bank
• Account restoration requires chargeback withdrawal
• May affect future subscription eligibility

9. Data Export and Deletion

9.1 Before Cancellation

We recommend exporting your data before cancelling:

• Backlink reports and history
• Keyword research data
• Audit reports
• Custom settings and configurations

9.2 Data Retention After Cancellation

• 0-30 days: Full data access (read-only)
• 30-90 days: Data archived, available upon request
• After 90 days: Data permanently deleted

10. Exceptions and Goodwill Refunds

While we have clear policies, we understand that exceptional circumstances arise. If you have a unique situation:

• Contact our support team with full details
• We review each case individually
• Goodwill refunds may be issued at our discretion
• Special consideration for technical issues on our end

11. Questions and Support

For any questions about cancellations or refunds:

• Email: [email protected]
• Response Time: Within 24-48 hours
• Business Hours: Monday-Friday, 9 AM - 6 PM EST

12. Policy Changes

We reserve the right to update this policy. Changes will be communicated via:

• Email notification to active subscribers
• Notice on website and dashboard
• 30 days' notice for material changes affecting existing subscriptions